Help Center Dispute Process

How can I add evidence or update my dispute?

To update your dispute, please follow the below steps:
Step 1: Sign into Delivery or Completed and find your order
Step 2: Click Dispute in Progress
Step 3: Check whether our has already proposed a solution

To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

Please note:

In some cases, after-sales steps in to help. We will deal with the case within 24 hours Please pay attention to your email or Refunds & Disputes

after I have opened a dispute.

If you have any question with ordering, feel free to contact us.

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.

Upload a photo: You can only upload 1 files in total. Each file cannot exceed 2MB. Supports JPG, JPEG, GIF, PNG, BMP

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